Returns and Refund policy

We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on August 1st 2022.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please email us at before you send the package back. Include the receipt or proof of purchase and the reason for returning.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which depends on your bank.

You would receive a refund of the price you paid excluding shipping fees, meaning you will not receive the same amount as the original price if you used a coupon code or if the item was in sale. We do not refund shipping fees unless you received damaged or defective goods. If you have received damaged or defective goods, please scroll down to Exchanges.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at with proof of damage. Then send your item to: Collab Sphinxcour 9A, 6211XZ, Maastricht, The Netherlands.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us first at After we confirmed your mail, you can send your product to: Collab Sphinxcour 9A, 6211XZ, Maastricht, The Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if the package is lost, it is not our responsibility, and you may not receive a refund.

Need help?

Check out our FAQ page for more information or contact us at for questions related to refunds and returns.